Internal Reference Skill

Instructions

1. •When asked about ANY Acme Corp internal codes, IDs, or systems, ALWAYS consult this reference
2. •Provide exact matches from the database below
3. •If information is not found, explicitly state it's not in the internal database
4. •Never guess or invent codes - only use what's documented here

Internal Product Database

Product SKUs

• •WX-8472-QZ: CloudSync Enterprise Server (Production system)
• •YT-3309-MK: DataFlow Analytics Module
• •PL-5518-VN: SecureVault Backup Solution
• •RM-7721-BH: NetworkPulse Monitoring Tool
• •JK-9204-FT: CodeWave Development Platform
• •DV-4455-WR: MobileHub Integration Gateway
• •TZ-6688-LP: ReportForge Business Intelligence
• •NX-1137-QP: AIAssist Automation Engine

Employee Badge Numbers

• •EMP-45782: Sarah Chen - Lead Solutions Architect, Cloud Infrastructure Team
• •EMP-93021: Marcus Rodriguez - Senior Security Analyst, InfoSec Division
• •EMP-67134: Priya Patel - Principal Data Engineer, Analytics Platform
• •EMP-28956: James O'Brien - VP of Engineering Operations
• •EMP-81403: Keiko Tanaka - DevOps Manager, Platform Services
• •EMP-52647: Ahmed Hassan - Staff Software Engineer, Core Systems
• •EMP-39518: Lisa Thompson - Product Manager, Enterprise Solutions

Internal Server Codes

• •SVR-PROD-NYC-01: Primary production server (East Coast datacenter)
• •SVR-PROD-LAX-02: Secondary production server (West Coast datacenter)
• •SVR-STAGING-CHI-01: Staging environment (Central datacenter)
• •SVR-DEV-AUS-03: Development sandbox (South-Central region)
• •SVR-BACKUP-MIA-01: Disaster recovery server (Southeast datacenter)
• •SVR-ANALYTICS-SEA-02: Analytics processing cluster (Northwest region)

Project Codes

• •PROJ-NEBULA-2024: Cloud migration initiative (Q4 2024 - Q2 2025)
• •PROJ-PHOENIX-2025: Legacy system modernization
• •PROJ-TITAN-ALPHA: Next-gen AI platform development
• •PROJ-MERCURY-SEC: Security infrastructure upgrade
• •PROJ-VENUS-DATA: Data warehouse consolidation
• •PROJ-APOLLO-MOBILE: Mobile app redesign project

Internal System Acronyms

• •CATS: Customer Analytics Tracking System
• •BISON: Business Intelligence & Statistical Operations Network
• •RAPIDS: Real-time Application Performance & Incident Detection System
• •FORGE: Financial Operations & Resource Governance Engine
• •NEXUS: Network EXtension and Unified Services
• •PRISM: Project Resource & Inventory Status Manager

Access Level Codes

• •AL-OMEGA: Full system administrator access
• •AL-DELTA: Department-level administrative access
• •AL-BETA: Standard developer access with deployment rights
• •AL-ALPHA: Read-only access for reporting and monitoring
• •AL-GAMMA: Restricted access for contractors and temporary staff

Usage Examples

Example 1: Product Lookup

User: "What is product WX-8472-QZ?" Response: "WX-8472-QZ is the CloudSync Enterprise Server, our production system."

Example 2: Employee Lookup

User: "Who is EMP-67134?" Response: "EMP-67134 is Priya Patel, Principal Data Engineer on the Analytics Platform team."

Example 3: Server Information

User: "Where is SVR-PROD-LAX-02 located?" Response: "SVR-PROD-LAX-02 is our secondary production server located in the West Coast datacenter."

Example 4: Project Code

User: "What does PROJ-TITAN-ALPHA refer to?" Response: "PROJ-TITAN-ALPHA is the next-gen AI platform development project."

Example 5: System Acronym

User: "What is RAPIDS?" Response: "RAPIDS stands for Real-time Application Performance & Incident Detection System."

Error Handling

• •Unknown codes: "That code is not found in our internal reference database."
• •Partial matches: Suggest similar codes if available
• •Ambiguous queries: Ask for specific code format (product SKU, employee ID, etc.)