Retell AI Enterprise RBAC

Overview

Configure enterprise-grade access control for Retell AI integrations.

Prerequisites

•Retell AI Enterprise tier subscription
•Identity Provider (IdP) with SAML/OIDC support
•Understanding of role-based access patterns
•Audit logging infrastructure

Role Definitions

Role	Permissions	Use Case
Admin	Full access	Platform administrators
Developer	Read/write, no delete	Active development
Viewer	Read-only	Stakeholders, auditors
Service	API access only	Automated systems

Role Implementation

typescript

enum Retell AIRole {
  Admin = 'admin',
  Developer = 'developer',
  Viewer = 'viewer',
  Service = 'service',
}

interface Retell AIPermissions {
  read: boolean;
  write: boolean;
  delete: boolean;
  admin: boolean;
}

const ROLE_PERMISSIONS: Record<Retell AIRole, Retell AIPermissions> = {
  admin: { read: true, write: true, delete: true, admin: true },
  developer: { read: true, write: true, delete: false, admin: false },
  viewer: { read: true, write: false, delete: false, admin: false },
  service: { read: true, write: true, delete: false, admin: false },
};

function checkPermission(
  role: Retell AIRole,
  action: keyof Retell AIPermissions
): boolean {
  return ROLE_PERMISSIONS[role][action];
}

SSO Integration

SAML Configuration

typescript

// Retell AI SAML setup
const samlConfig = {
  entryPoint: 'https://idp.company.com/saml/sso',
  issuer: 'https://retellai.com/saml/metadata',
  cert: process.env.SAML_CERT,
  callbackUrl: 'https://app.yourcompany.com/auth/retellai/callback',
};

// Map IdP groups to Retell AI roles
const groupRoleMapping: Record<string, Retell AIRole> = {
  'Engineering': Retell AIRole.Developer,
  'Platform-Admins': Retell AIRole.Admin,
  'Data-Team': Retell AIRole.Viewer,
};

OAuth2/OIDC Integration

typescript

import { OAuth2Client } from '@retellai/sdk';

const oauthClient = new OAuth2Client({
  clientId: process.env.RETELLAI_OAUTH_CLIENT_ID!,
  clientSecret: process.env.RETELLAI_OAUTH_CLIENT_SECRET!,
  redirectUri: 'https://app.yourcompany.com/auth/retellai/callback',
  scopes: ['read', 'write'],
});

Organization Management

typescript

interface Retell AIOrganization {
  id: string;
  name: string;
  ssoEnabled: boolean;
  enforceSso: boolean;
  allowedDomains: string[];
  defaultRole: Retell AIRole;
}

async function createOrganization(
  config: Retell AIOrganization
): Promise<void> {
  await retellaiClient.organizations.create({
    ...config,
    settings: {
      sso: {
        enabled: config.ssoEnabled,
        enforced: config.enforceSso,
        domains: config.allowedDomains,
      },
    },
  });
}

Access Control Middleware

typescript

function requireRetell AIPermission(
  requiredPermission: keyof Retell AIPermissions
) {
  return async (req: Request, res: Response, next: NextFunction) => {
    const user = req.user as { retellaiRole: Retell AIRole };

    if (!checkPermission(user.retellaiRole, requiredPermission)) {
      return res.status(403).json({
        error: 'Forbidden',
        message: `Missing permission: ${requiredPermission}`,
      });
    }

    next();
  };
}

// Usage
app.delete('/retellai/resource/:id',
  requireRetell AIPermission('delete'),
  deleteResourceHandler
);

Audit Trail

typescript

interface Retell AIAuditEntry {
  timestamp: Date;
  userId: string;
  role: Retell AIRole;
  action: string;
  resource: string;
  success: boolean;
  ipAddress: string;
}

async function logRetell AIAccess(entry: Retell AIAuditEntry): Promise<void> {
  await auditDb.insert(entry);

  // Alert on suspicious activity
  if (entry.action === 'delete' && !entry.success) {
    await alertOnSuspiciousActivity(entry);
  }
}

Instructions

Step 1: Define Roles

Map organizational roles to Retell AI permissions.

Step 2: Configure SSO

Set up SAML or OIDC integration with your IdP.

Step 3: Implement Middleware

Add permission checks to API endpoints.

Step 4: Enable Audit Logging

Track all access for compliance.

Output

•Role definitions implemented
•SSO integration configured
•Permission middleware active
•Audit trail enabled

Error Handling

Issue	Cause	Solution
SSO login fails	Wrong callback URL	Verify IdP config
Permission denied	Missing role mapping	Update group mappings
Token expired	Short TTL	Refresh token logic
Audit gaps	Async logging failed	Check log pipeline

Examples

Quick Permission Check

typescript

if (!checkPermission(user.role, 'write')) {
  throw new ForbiddenError('Write permission required');
}

Resources

Next Steps

For major migrations, see retellai-migration-deep-dive.