Granola Common Errors

Overview

Diagnose and resolve common Granola issues for uninterrupted meeting capture.

Quick Diagnostics

Check Granola Status

# macOS - Check if Granola is running
pgrep -l Granola

# Check audio devices
system_profiler SPAudioDataType | grep "Default Input"

# Check microphone permissions
tccutil list | grep Granola

Common Errors & Solutions

Audio Issues

Error: "No Audio Captured"

Symptoms: Meeting recorded but transcript is empty Causes & Solutions:

# Reset audio on macOS
sudo killall coreaudiod

Error: "Poor Transcription Quality"

Symptoms: Many errors in transcript Solutions:

1. •Use quality microphone or headset
2. •Reduce background noise
3. •Speak clearly and at moderate pace
4. •Position microphone closer

Calendar Sync Issues

Error: "Meeting Not Detected"

Symptoms: Granola doesn't auto-start for scheduled meeting Solutions:

1. •

   Check calendar connection:

   • •Settings > Integrations > Calendar
   • •Disconnect and reconnect
2. •

   Verify event visibility:

   • •Event must be on synced calendar
   • •You must be an attendee
   • •Event needs video link
3. •

   Force sync:

   • •Click sync button in Granola
   • •Wait 30 seconds
   • •Check if meeting appears

Error: "Calendar Authentication Failed"

Symptoms: Can't connect Google/Outlook calendar Solutions:

1. Clear browser cache
2. Log out of Google/Microsoft account
3. Log back in
4. Try connecting Granola again
5. Use private/incognito browser window

Processing Issues

Error: "Notes Not Appearing"

Symptoms: Meeting ended but no notes generated Solutions:

Error: "Processing Failed"

Symptoms: Error message after meeting Causes:

• •Audio file corrupted
• •Meeting too short (< 2 min)
• •Server issues
• •Storage full

Solutions:

1. •Check Granola status page
2. •Verify sufficient disk space
3. •Try re-uploading if option available
4. •Contact support with meeting ID

Integration Issues

Error: "Zapier Connection Lost"

Symptoms: Automations not triggering Solutions:

1. •Open Zapier dashboard
2. •Find Granola connection
3. •Click "Reconnect"
4. •Re-authorize access
5. •Test Zap manually

Error: "Slack/Notion Sync Failed"

Symptoms: Notes not appearing in connected apps Solutions:

1. •Check integration status in Settings
2. •Verify target workspace permissions
3. •Re-authenticate if expired
4. •Check target channel/database exists

App Issues

Error: "App Won't Start"

Solutions (macOS):

# Force quit Granola
killall Granola

# Clear preferences (caution: resets settings)
rm -rf ~/Library/Preferences/com.granola.*
rm -rf ~/Library/Application\ Support/Granola

# Reinstall
brew reinstall granola

Solutions (Windows):

1. Task Manager > End Granola process
2. Settings > Apps > Granola > Repair
3. If fails, uninstall and reinstall

Error: "Update Failed"

Solutions:

1. •Close Granola completely
2. •Download latest from granola.ai/download
3. •Install over existing version
4. •Restart computer if needed

Error Code Reference

When to Contact Support

• •Errors persist after troubleshooting
• •Data loss or corruption
• •Billing issues
• •Feature requests

Support: help@granola.ai

Resources

• •Granola Status
• •Granola Help Center
• •Known Issues

Next Steps

Proceed to granola-debug-bundle for creating diagnostic reports.