Issue Workflow Management

This skill guides you through managing issue/ticket states during development work across multiple project management providers.

RFC2119 Keywords

The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", "MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC2119.

Supported Providers

State Transition Requirements

1. •Start of work: You MUST move the issue to "In Progress" (or equivalent started state)
2. •During work: You SHOULD add comments for significant progress or blockers
3. •Completion: You MUST move the issue to "Done" (or equivalent completed state) with completion notes

When to Update Issues

You MUST update issues:

• •When starting work on an issue
• •When completing work

You SHOULD update issues:

• •When encountering blockers or changing approach
• •When acceptance criteria change

Provider Detection

You MUST automatically detect providers from these formats:

URL-Based (Highest Priority)

• •Linear: https://linear.app/*/issue/*
• •JIRA: https://*.atlassian.net/browse/* or https://*.jira.com/browse/*

Issue ID Pattern

• •Pattern: [A-Z]{2,10}-\d+ (e.g., CIR-123, PROJ-456)
• •This pattern MAY match multiple providers
• •If ambiguous, check context or ask user

MCP Availability

Before performing any operation, you MUST verify the required MCP is available.

If MCP is NOT available:

The [Provider] MCP is not configured. To enable issue tracking:
1. Install the plugin: `claude plugin install [provider]@claude-plugins-official`
2. Authenticate when prompted

Would you like to continue without issue tracking?

You MUST NOT attempt to call unavailable MCP tools.

Provider-Specific Tool Reference

Linear MCP Tools

// Get issue
mcp__plugin_linear_linear__get_issue({ "id": "CIR-123" })

// List team statuses
mcp__plugin_linear_linear__list_issue_statuses({ "team": "team-id" })

// Update issue
mcp__plugin_linear_linear__update_issue({ "id": "uuid", "state": "In Progress" })

// Add comment
mcp__plugin_linear_linear__create_comment({ "issueId": "uuid", "body": "Comment" })

JIRA MCP Tools

// Get issue
mcp__atlassian_jira__get_issue({ "issueKey": "PROJ-456" })

// Get transitions
mcp__atlassian_jira__get_transitions({ "issueKey": "PROJ-456" })

// Transition issue
mcp__atlassian_jira__transition_issue({ "issueKey": "PROJ-456", "transitionId": "21" })

// Add comment
mcp__atlassian_jira__add_comment({ "issueKey": "PROJ-456", "body": "Comment" })

Workflow Commands

• •/issue-work [issue-id-or-url] - Start working on an issue (moves to In Progress)
• •/issue-update [comment] - Add progress update or modify issue
• •/issue-done [comment] - Complete work (moves to Done)

Session Context

You MUST track within the conversation:

• •The active issue ID
• •The provider being used

Output format: Active issue: [ID] ([Provider])

This enables subsequent commands without re-specifying the issue or provider.