Whatsapp Catalog Manager

Goal

To manage the integration of e-commerce catalogs with the WhatsApp Business Platform, enabling product discovery and shopping cart submissions.

Capabilities

1. •Inventory Management: Upload and update products via Commerce API or Catalog feeds.
2. •Product Sharing: Send Single-Product (SPM) and Multi-Product Messages (MPM).
3. •Cart Processing: Parse incoming order webhooks to fulfill shopping carts.
4. •Commerce Settings: Enable/disable shopping features and cart visibility.

Workflow

1. Catalog Setup

• •Connection: Ensure the WABA is connected to a Meta Catalog.
• •Retailer IDs: Use unique retailer_ids for each product item.

2. Sending Product Messages

Multi-Product Message (MPM):

{
  "messaging_product": "whatsapp",
  "to": "<PHONE_NUMBER>",
  "type": "interactive",
  "interactive": {
    "type": "product_list",
    "header": { "type": "text", "text": "Our Menu" },
    "body": { "text": "Check out our latest products!" },
    "action": {
      "catalog_id": "<CATALOG_ID>",
      "sections": [
        {
          "title": "Category 1",
          "product_items": [
            { "product_retailer_id": "item_1" },
            { "product_retailer_id": "item_2" }
          ]
        }
      ]
    }
  }
}

3. Handling Orders

When a user sends a cart, the webhook will contain an order object.

• •Action: Extract product_items (ID, quantity, price) and confirm via order_status or a text message.

Constraints

• •MPM Limit: Max 30 products across 10 sections.
• •SPM: One product per message.
• •Compliance: Products must follow the WhatsApp Commerce Policy.