AgentSkillsCN

commerce-returns

处理退货、退款与换货。当您运行 `stateset-returns`、`stateset-direct returns`，或构建退货流程时使用。

SKILL.md
--- frontmatter
name: commerce-returns
description: Handle returns, refunds, and exchanges. Use when running `stateset-returns`, `stateset-direct returns`, or creating return flows.

Commerce Returns

Process returns from request through approval and refund.

How It Works

  1. •Locate the order and create a return request.
  2. •Approve or reject the return based on policy.
  3. •Receive items and trigger refund or exchange.
  4. •Update inventory as needed.

Usage

  • •CLI: stateset-returns ... or stateset-direct returns <action>
  • •Writes require --apply.
  • •MCP tools: list_returns, get_return, create_return, approve_return, reject_return.

Output

json
{"status":"approved","return_id":"rma_123","refund_amount":79.99}

Present Results to User

  • •Return status, reasons, and refund/exchange details.
  • •Inventory adjustments made.
  • •Any customer-facing next steps.

Troubleshooting

  • •Return not eligible: verify policy window and status.
  • •Refund mismatch: confirm totals and fees.

References

  • •references/returns-flow.md
  • •/home/dom/stateset-icommerce/cli/.claude/skills/commerce-returns/SKILL.md
  • •/home/dom/stateset-icommerce/examples/workflows.md