AgentSkillsCN

commerce-customer-service

为 iCommerce 提供客户服务运营支持。无论是管理工单、处理订单问题、处理退货与退款，还是制定各类支持流程，此功能都能助您从容应对。

SKILL.md
--- frontmatter
name: commerce-customer-service
description: Handle customer service operations for iCommerce. Use when managing tickets, order issues, returns, refunds, or support playbooks.

Commerce Customer Service

Coordinate cross-domain customer support workflows.

How It Works

  1. •Identify the customer and related orders or carts.
  2. •Resolve the request using orders, returns, inventory, or checkout tools.
  3. •Confirm outcomes and provide next steps.
  4. •Document any exceptions or manual follow-up.

Usage

  • •CLI: use stateset in natural language with --apply for writes.
  • •MCP tools span customers, orders, products, inventory, returns, and carts.

Output

json
{"status":"resolved","customer_id":"cust_123","order_id":"ord_123"}

Present Results to User

  • •Actions taken across domains.
  • •Key identifiers (customer, order, return, cart).
  • •Any remaining follow-up required.

Troubleshooting

  • •Missing identifiers: ask for email, order number, or cart ID.
  • •Conflicting statuses: verify latest order or return state before acting.

References

  • •references/customer-service-playbooks.md
  • •/home/dom/stateset-icommerce/cli/.claude/agents/customer-service.md