Dynamics 365 Automation

Automate Microsoft Dynamics 365 CRM operations including creating and updating contacts, accounts, leads, opportunities, sales orders, invoices, and support cases.

Toolkit docs: composio.dev/toolkits/dynamics365

Setup

This skill requires the Rube MCP server connected at https://rube.app/mcp.

Before executing any tools, ensure an active connection exists for the dynamics365 toolkit. If no connection is active, initiate one via RUBE_MANAGE_CONNECTIONS.

Core Workflows

1. Manage Leads

Create, update, retrieve, and list lead records.

Tools:

• •DYNAMICS365_DYNAMICSCRM_CREATE_LEAD -- Create a new lead
• •DYNAMICS365_DYNAMICSCRM_UPDATE_LEAD -- Update an existing lead
• •DYNAMICS365_DYNAMICSCRM_GET_A_LEAD -- Retrieve a lead by GUID
• •DYNAMICS365_DYNAMICSCRM_GET_ALL_LEADS -- List/filter all leads

Key Parameters for DYNAMICS365_DYNAMICSCRM_CREATE_LEAD:

• •firstname -- First name of the lead
• •lastname -- Last name of the lead
• •emailaddress1 -- Primary email address
• •telephone1 -- Primary phone number
• •companyname -- Associated company name
• •subject -- Brief title/description

Key Parameters for DYNAMICS365_DYNAMICSCRM_GET_ALL_LEADS:

• •filter -- OData filter, e.g., "contains(fullname,'John')"
• •select -- Fields to return, e.g., "fullname,emailaddress1"
• •orderby -- Sort expression, e.g., "createdon desc"
• •top -- Max number of results

Example:

Tool: DYNAMICS365_DYNAMICSCRM_CREATE_LEAD
Arguments:
  firstname: "Jane"
  lastname: "Smith"
  emailaddress1: "jane.smith@example.com"
  companyname: "Acme Corp"
  subject: "Interested in Enterprise plan"

2. Manage Accounts

Create and organize account (company) records in the CRM.

Tool: DYNAMICS365_DYNAMICSCRM_CREATE_ACCOUNT

Key Parameters:

• •name -- Account/company name
• •description -- Description of the account
• •revenue -- Revenue amount (number)
• •accountcategorycode -- Category code (integer, default: 1)
• •creditonhold -- Whether account is on credit hold (boolean)

Example:

Tool: DYNAMICS365_DYNAMICSCRM_CREATE_ACCOUNT
Arguments:
  name: "Contoso Ltd"
  description: "Strategic partner for cloud services"
  revenue: 5000000
  creditonhold: false

3. Manage Contacts

Create detailed contact records with address and phone information.

Tool: DYNAMICS365_DYNAMICSCRM_CREATE_CONTACT

Key Parameters:

• •firstname, lastname -- Contact name
• •emailaddress1 -- Primary email
• •telephone1 -- Primary phone
• •mobilephone -- Mobile phone
• •jobtitle -- Job title
• •address1_city, address1_stateorprovince, address1_postalcode, address1_country -- Address fields

Example:

Tool: DYNAMICS365_DYNAMICSCRM_CREATE_CONTACT
Arguments:
  firstname: "Bob"
  lastname: "Johnson"
  emailaddress1: "bob.johnson@example.com"
  jobtitle: "VP of Engineering"
  address1_city: "Seattle"
  address1_stateorprovince: "WA"

4. Manage Opportunities

Create and update sales opportunities with estimated values and close dates.

Tools:

• •DYNAMICS365_DYNAMICSCRM_CREATE_OPPORTUNITY -- Create a new opportunity
• •DYNAMICS365_DYNAMICSCRM_UPDATE_OPPORTUNITY -- Update an existing opportunity

Key Parameters for DYNAMICS365_DYNAMICSCRM_CREATE_OPPORTUNITY:

• •name (required) -- Opportunity title
• •description -- Brief description
• •estimatedvalue -- Anticipated revenue (number)
• •estimatedclosedate -- Expected close date in YYYY-MM-DD format
• •customer_account_id -- GUID of the related account (no curly braces)
• •customer_contact_id -- GUID of the related contact (no curly braces)

Key Parameters for DYNAMICS365_DYNAMICSCRM_UPDATE_OPPORTUNITY:

• •opportunity_id (required) -- GUID of the opportunity
• •opportunityratingcode -- 1 (Cold), 2 (Warm), 3 (Hot)
• •salesstagecode -- 1 (Qualify), 2 (Develop), 3 (Propose)

Example:

Tool: DYNAMICS365_DYNAMICSCRM_CREATE_OPPORTUNITY
Arguments:
  name: "Enterprise Cloud Migration"
  estimatedvalue: 250000
  estimatedclosedate: "2026-06-30"
  description: "Full cloud migration project for Contoso"

5. Manage Sales Orders and Invoices

Create and update sales orders; generate invoices for billing.

Tools:

• •DYNAMICS365_DYNAMICSCRM_CREATE_SALES_ORDER -- Create a new sales order
• •DYNAMICS365_DYNAMICSCRM_UPDATE_SALES_ORDER -- Update an existing sales order
• •DYNAMICS365_DYNAMICSCRM_CREATE_INVOICE -- Create a new invoice

Key Parameters for DYNAMICS365_DYNAMICSCRM_CREATE_SALES_ORDER:

• •name -- Sales order name
• •description -- Description
• •account_id -- Reference to account, format: "/accounts(GUID)"
• •currency_id -- Currency reference, format: "/transactioncurrencies(GUID)"
• •price_level_id -- Price list reference, format: "/pricelevels(GUID)"

Key Parameters for DYNAMICS365_DYNAMICSCRM_UPDATE_SALES_ORDER:

• •salesorder_id (