Consumer Duty Mapper Skill

This skill ensures compliance with the UK FCA Consumer Duty regulations by mapping decision logic to specific "Consumer Outcomes."

Purpose

To produce an "Evidentiary Record" demonstrating that the firm has acted to deliver good outcomes for retail customers, specifically focusing on Fair Value and Vulnerable Customer Protection.

Workflow

1. •

   Analyze the Decision/Product:

   • •Review the audited decision or product proposal.
   • •Identify the target audience and the value exchange.
2. •

   Map to Duty Outcomes:

   • •Outcome 1: Products & Services: Is the product designed to meet the needs of the identified target group?
   • •Outcome 2: Price & Value: Does the price represent fair value? Are there hidden fees or "sludge"?
   • •Outcome 3: Consumer Understanding: Is the communication clear, or does it use "Vague 'their'" or complex jargon (as flagged by Bias Detective)?
   • •Outcome 4: Consumer Support: Does the decision hinder the customer's ability to act?
3. •

   Vulnerability Scan:

   • •Explicitly check for impacts on vulnerable groups (e.g., elderly, low financial resilience).
   • •Flag any "Opaque Outcomes" where the decision logic is not transparent to the consumer.
4. •

   Output Artifact (Fair Value Assessment): Produce a structured report:

   markdown

   ## FCA Consumer Duty: Fair Value Assessment
   **Decision Ref**: [Ref ID]
   
   ### 1. Value Assessment
   *   **Price/Benefit Ratio**: [Analysis]
   *   **Status**: [Pass/Flagged]
   
   ### 2. Vulnerability Impact
   *   **Identified Risks**: [e.g., "Complex language may confuse cognitively impaired users"]
   *   **Mitigation**: [Proposed changes]
   
   ### 3. Evidentiary Record
   *   "We confirm that this decision has been stress-tested against the 'Sludge' criteria..."