Service Qualification

This skill allows the agent to interact with the ServiceNow Technical Service Qualification API.

Capabilities

• •Check Service Qualification: Create a qualification request to check if a service can be provided.
• •Get Service Qualification: Retrieve the details and status of a qualification request.
• •Process Qualification Result: (Advanced) Process the results of a qualification check.

Tools

check_service_qualification

Creates a technical service qualification request.

Parameters:

• •description (optional): Description of the request.
• •externalId (optional): External reference ID.
• •relatedParty (list): List of related parties (Customer, etc.).
• •serviceQualificationItem (list): List of items to qualify.

get_service_qualification

Retrieves a qualification request.

Parameters:

• •id (optional): The Sys ID or External ID of the qualification request.
• •state (optional): Filter by state.

process_service_qualification_result

Processes the result of a qualification.

Parameters:

• •serviceQualificationItem (list): The items with qualification results.
• •description (optional): Description.

Examples

Check Qualification

check_service_qualification(
    description="Check feasibility for SD-WAN",
    relatedParty=[
        {"id": "customer_sys_id", "@referredType": "Customer", "@type": "RelatedParty"}
    ],
    serviceQualificationItem=[
        {
            "id": "item_1",
            "service": {
                "serviceSpecification": {
                    "id": "sd_wan_spec_id"
                }
            }
        }
    ]
)

Get Qualification Status

get_service_qualification(id="qual_req_sys_id")