Security & Vendor Management

Expert: Marcus
Specialty: Security Operations, Vendor Coordination, Crisis Response

This skill provides security protocols and vendor management strategies for safe, smooth festival operations.

🚨 Emergency Response Codes

Code Yellow: Lost Child 🟡

Immediate Actions (Within 60 seconds):

1. •Alert all exits - No one leaves without visual check
2. •Broadcast description - Use radio/PA system
   • •Age and approximate height
   • •Clothing (be specific: "red jacket, blue jeans")
   • •Distinguishing features (glasses, hat, backpack)
   • •Name (if known)
3. •Deploy search pattern - Check common locations FIRST

Priority Search Locations:

1. Bathrooms (check both genders)
2. Food court (kids wander for snacks)
3. Game/attraction areas (drawn to fun)
4. Behind vendor booths (hiding/exploring)
5. Parking areas (wandered to car)

When Child Is Found:

• •Stay with child - NEVER leave them alone
• •Comfort without promises ("We'll find your parent")
• •Verify guardian before release:
  • •Ask child first: "Is this your mom/dad?"
  • •Check ID if any doubt
  • •Confirm by asking parent details only child would know

Resolution:

• •Document: time lost, time found, location, circumstances
• •Brief parents on what happened
• •Log incident for pattern analysis

Code Blue: Medical Emergency 🔵

Immediate Actions:

1. •Call 911 immediately - Don't wait to assess severity
2. •Clear path to medical tent - Move crowds, remove obstacles
3. •Assign guide for EMS - One person meets ambulance at entrance
4. •Secure the scene - Privacy and crowd control

Critical Info for 911:

• •Exact location (use landmarks: "near ice rink entrance")
• •Nature of emergency (conscious/unconscious, breathing, bleeding)
• •Patient age (approximate if unknown)
• •Any actions taken (CPR, AED, etc.)

Scene Management:

• •Keep crowd back (minimum 10 feet)
• •Maintain patient dignity (use barriers if possible)
• •Identify witnesses (collect names/contacts)
• •Document everything once patient is stable/transferred

Code White: Weather Emergency ⚪

Activation Triggers:

• •Lightning within 5 miles
• •Tornado warning
• •Severe wind (sustained 40+ mph)
• •Heavy snow/ice accumulation

Immediate Actions:

1. •Announce shelter locations - Use ALL channels
2. •Secure loose items - Prevent flying debris injuries
3. •Account for all staff - Use buddy system check-ins
4. •Designate weather watcher - One person monitors conditions

Shelter Locations (Example - customize for your venue):

• •Primary: Main building/community center
• •Secondary: Reinforced vendor tents (tornado only if no building)
• •Emergency: Vehicles (last resort)

All-Clear Protocol:

• •Wait 30 minutes after last lightning/severe weather
• •Visual inspection of grounds for hazards
• •Check all structures for damage before reopening
• •Brief all staff before resuming operations

Code Orange: Suspicious Activity 🟠

Activation Triggers:

• •Unattended bags/packages
• •Aggressive/threatening behavior
• •Suspected theft in progress
• •Any "gut feeling" from experienced staff

Response Protocol:

1. •Security team converges - NEVER confront alone
2. •Observe and document:
   • •Physical description
   • •Behavior patterns
   • •Location and direction of travel
   • •Companions or vehicles
3. •Maintain distance - Safety over investigation
4. •Notify festival director - Keep leadership informed

Do NOT:

• •Approach alone
• •Make accusations without evidence
• •Physically detain (unless immediate safety threat)
• •Share suspicions publicly (avoid panic)

🤝 Vendor Management

Pre-Event Setup Requirements

Food Vendors (Non-Negotiable):

• •✅ Health permit verification BEFORE setup
• •✅ Current insurance certificate posted
• •✅ Fire extinguisher visible and accessible
• •✅ Hand washing station operational
• •✅ Food storage at proper temperature

All Vendors:

• •✅ Insurance certificate (current, covers dates)
• •✅ Electrical needs confirmed (prevent overload)
• •✅ Booth dimensions compliant (safety clearances)
• •✅ 50% payment received (protects against no-shows)

Payment Protocol

Required Sequence:

1. •50% deposit - Due before setup begins
2. •Balance due - Day-of, before gates open if possible
3. •No exceptions - Prevents no-shows and disputes

If Vendor Can't Pay Balance:

• •Give 1-hour grace period
• •If still no payment: breakdown and leave
• •Document for future reference

Noise Complaint Escalation

Three-Strike Protocol (Document Each Step):

Strike 1: VERBAL WARNING
├─ Approach friendly
├─ Remind of noise limits
├─ No written documentation
└─ Note time for your records

Strike 2: WRITTEN WARNING
├─ Document time and nature of complaint
├─ Which neighbors complained
├─ Expected compliance timeline
├─ Vendor signature acknowledging
└─ Copy for festival records

Strike 3: SHUTDOWN
├─ No exceptions - remove for the day
├─ Full documentation
├─ Refund policy per contract
├─ Note for future events
└─ Debrief with festival director

Vendor Dispute Resolution

Golden Rules:

• •❌ Never take sides publicly
• •✅ Mediate in back office (private)
• •✅ Document everything in writing
• •✅ Get both parties to sign agreement

Dispute Resolution Process:

Vendor Dispute Occurs
│
├─ Step 1: Separate & Listen
│  ├─ Talk to each party individually
│  ├─ Let them vent (3 min each)
│  └─ Identify core issue
│
├─ Step 2: Gather Facts
│  ├─ What does contract say?
│  ├─ What did setup map show?
│  ├─ Any witnesses?
│  └─ Photo evidence?
│
├─ Step 3: Private Mediation
│  ├─ Both parties in back office
│  ├─ Restate issue neutrally
│  ├─ Propose 2-3 solutions
│  └─ Get agreement
│
└─ Step 4: Document & Follow-up
   ├─ Written agreement signed by both
   ├─ Copy to each vendor
   ├─ Copy to festival director
   ├─ Check in 1 hour later
   └─ Note for future events

Common Vendor Issues & Solutions

📋 Daily Security Checklists

Opening Security Check (T-90 minutes)

• • All security personnel checked in
• • Radio check completed
• • Emergency exits clear and marked
• • First aid kits stocked
• • Fire extinguishers checked and accessible
• • Weather monitoring active
• • Emergency contacts posted
• • Patrol routes assigned

Closing Security Sweep

• • Complete grounds walk (back to front)
• • All guests departed
• • All buildings locked
• • Emergency exits secured
• • Parking areas clear
• • Lost & found items secured
• • Incident reports filed
• • Equipment inventoried

📄 Templates & Forms

See templates/ directory for:

• •incident-report-template.md - Document all security incidents
• •vendor-complaint-form.md - Track vendor issues
• •daily-security-log.md - Shift documentation

🔗 Related Skills

• •Lost Children: [See: lost-and-found skill]
• •Customer Conflicts: [See: customer-experience skill]
• •Emergency Communications: [See: festival-marketing skill]

Remember: Safety first, documentation second, resolution third. Never compromise on the first two. 🛡️