1. Filter: Last 7 days
2. Sort: Lowest rating first (1-star → 5-star)
3. Flag: Any mentioning defects, safety, wrong item
4. Queue: Responses needed

Hi [Name],

Thank you for taking the time to share your experience with our [product]. 
We're thrilled to hear that [specific thing they mentioned]!

If you ever need any assistance or have questions about our other products, 
our UK-based team is here to help.

Best regards,
The GTSE Team

Hi [Name],

What a fantastic review - thank you! We're so pleased our [product] 
is [specific benefit they mentioned, e.g., "holding up well on the job site"].

Your feedback means a lot to our team here in the UK. If you're ever 
looking for [complementary product], we'd love to help again.

Cheers,
The GTSE Team

Hi [Name],

Thank you for your honest feedback. We're glad our [product] 
[positive aspect they mentioned], and we're sorry to hear that 
[issue they raised].

We'd love to make this right. Could you contact us at [email/contact] 
so we can better understand your experience? We're always looking to improve.

Best regards,
The GTSE Team

Hi [Name],

Thanks for your review! We noticed you mentioned [issue]. 

Just a quick tip: Our [product] is designed specifically for 
[correct use case]. For [their use case], our [alternative product] 
might be a better fit!

If you have any questions, we're happy to help at [contact].

Best,
The GTSE Team

Hi [Name],

We're truly sorry to hear about your experience with our [product]. 
This is not the quality we stand for, and we want to make it right.

Please contact us directly at [email] with your order number, and 
we'll arrange a replacement or full refund immediately - whichever 
you prefer.

We appreciate you bringing this to our attention and hope to 
restore your confidence in GTSE.

Sincerely,
The GTSE Customer Care Team

Hi [Name],

Thank you for your feedback. We're sorry our [product] didn't meet 
your expectations.

We noticed you mentioned [their issue]. Our [product] is designed 
for [intended use], which may differ from [what they expected]. 
For [their need], we'd recommend [alternative].

We'd still like to help - please reach out to [contact] and we'll 
see what we can do.

Best regards,
The GTSE Team

Hi [Name],

We're so sorry about the delivery issues you experienced. While 
shipping is handled by Amazon/the carrier once it leaves our warehouse, 
we understand how frustrating delays can be.

We've checked your order and [provide relevant info]. If you need 
any further assistance, please contact us at [email] - we're here to help.

Best regards,
The GTSE Team

# Product Issue Escalation

**Product:** [ASIN + Name]
**Date:** [Date]
**Severity:** 🔴 High / 🟡 Medium / 🟢 Low

## Issue Summary
[Brief description]

## Customer Reports
| Date | Rating | Issue | Order # |
|------|--------|-------|---------|
| [Date] | ⭐⭐ | [Issue] | [#] |

## Pattern Analysis
[What's the common thread?]

## Recommended Action
[Specific steps for operations]

## Impact if Unaddressed
- Star rating trajectory: X.X → X.X
- Estimated revenue at risk: £X,XXX

# Daily Review Response Queue

**Date:** [Date]
**Reviews Pending:** X
**Average Rating (7 days):** X.X ⭐

## 🔴 Urgent (1-2 Stars)
| Product | Rating | Issue | Draft Response |
|---------|--------|-------|----------------|
| [Name] | ⭐ | [Summary] | [Response] |

## 🟡 Moderate (3 Stars)
| Product | Rating | Issue | Draft Response |
|---------|--------|-------|----------------|
| [Name] | ⭐⭐⭐ | [Summary] | [Response] |

## 🟢 Thank (4-5 Stars)
| Product | Rating | Highlight | Draft Response |
|---------|--------|-----------|----------------|
| [Name] | ⭐⭐⭐⭐⭐ | [Nice quote] | [Response] |

## 🚨 Escalated to Operations
| Product | Issue | Reports | Severity |
|---------|-------|---------|----------|
| [Name] | [Issue] | X | 🔴 |