The Feedback Loop
When This Skill Activates
Claude uses this skill when:
- •Building feedback collection
- •Measuring product-market fit
- •Implementing user research
- •Creating feedback systems
Core Frameworks
1. Superhuman PMF Survey
The Question:
"How would you feel if you could no longer use [product]?"
- •Very disappointed
- •Somewhat disappointed
- •Not disappointed
PMF Threshold:
- •
40% "very disappointed" = strong PMF
- •<40% = need to improve
2. Talk to Users (YC)
The Approach:
- •Talk to users weekly (minimum)
- •Ask open-ended questions
- •Watch them use product
- •Focus on jobs-to-be-done
Action Templates
Template: Feedback System
markdown
# Feedback Collection System ## In-App Surveys **PMF Survey:** - Trigger: After 2 weeks of use - Question: "How disappointed if couldn't use?" - Follow-up: "What's the main benefit?" **NPS Survey:** - Trigger: Quarterly - Question: "How likely to recommend (0-10)?" - Follow-up: "Why that score?" ## User Interviews **Cadence:** [Weekly/biweekly] **Participants:** [How selected] **Format:** - 30-minute calls - Watch them use product - Ask "why?" 5 times ## Feature Requests **Collection:** - In-app widget - Support tickets - User interviews **Tracking:** - Count: [number of requests] - Priority: [using RICE] - Status: [planned/not planned]
Quick Reference
💬 Feedback Checklist
Collect:
- • PMF survey implemented
- • NPS tracking
- • User interview cadence
- • Feature request system
Act:
- • Feedback reviewed weekly
- • Patterns identified
- • Prioritized using RICE
- • Closed loop (tell users what you built)
Key Quotes
YC:
"Talk to users. All the time. Until it feels like you're doing it too much."
Superhuman:
"Product-market fit isn't a feeling. It's a number: 40% very disappointed."