AgentSkillsCN

Analyze Feedback

分析非结构化客户反馈(会议记录、转录文本、电子邮件),并提取可付诸行动的 VOC 项目。系统会匹配现有项目,或提出全新的建议。

SKILL.md
--- frontmatter
description: "Analyze unstructured customer feedback (meeting notes, transcripts, emails) and extract actionable VOC items. Matches to existing items or proposes new ones."

Analyze Feedback

Use the analyze_feedback prompt to guide this workflow, or follow these steps:

  1. Get the feedback text from the user (meeting notes, transcript excerpt, email, etc.)
  2. Identify the company if mentioned, using search_companies
  3. Parse the feedback using parse_feedback to extract structured items with match proposals
  4. Present proposals to the user:
    • Existing matches: show the matched item and similarity score
    • New items: show the proposed title and problem statement
  5. Execute approved proposals: create new items or add companies to existing ones
  6. Summarize all actions taken