AgentSkillsCN

order-troubleshooting

订单追踪与配送故障排查流程。在处理订单状态、配送或运输问题时启用。

SKILL.md
--- frontmatter
name: order-troubleshooting
description: Order tracking and delivery troubleshooting procedures. Activate when handling order status, delivery, or shipping issues.
allowed-tools:
  - search_orders
metadata:
  tags: "orders, tracking, delivery, shipping"

Order Troubleshooting Guide

Common Issues

Order Not Received

  1. •Search for the order using search_orders or get_order
  2. •Check the shipping status and estimated delivery date
  3. •If past estimated delivery:
    • •Domestic: wait 3 additional business days before filing a claim
    • •International: wait 7 additional business days
  4. •Offer to resend or refund if the window has passed

Wrong Item Received

  1. •Verify the order details with the customer
  2. •Apologize and offer:
    • •Ship the correct item immediately (preferred)
    • •Full refund if the item is out of stock
  3. •Provide a prepaid return label for the wrong item

Damaged Item

  1. •Ask the customer for photos if possible
  2. •For items under $25: refund without requiring return
  3. •For items $25+: arrange return and replacement