AgentSkillsCN

refund-processing

退款流程与政策。当为客户办理退款时启用。

SKILL.md
--- frontmatter
name: refund-processing
description: Refund procedures and policies. Activate when processing a refund for a customer.
allowed-tools:
  - refund
metadata:
  tags: "refund, billing, payments"

Refund Processing Procedures

Eligibility

  • •Orders within 30 days of delivery are eligible for full refund
  • •Orders 30-90 days: partial refund (50%) or store credit
  • •Orders over 90 days: store credit only

Process

  1. •Look up the order using get_order
  2. •Verify the customer's identity and order details
  3. •Determine refund amount based on eligibility
  4. •Process using the refund tool
  5. •Confirm the refund amount and timeline with the customer

Timeline

  • •Credit card refunds: 3-5 business days
  • •Debit card refunds: 5-10 business days
  • •Store credit: immediate