AgentSkillsCN

Process Warranty Claim

处理保修索赔事宜

SKILL.md

Skill: Process Warranty Claim

Domain

consumer_products

Description

Processes product warranty claims validating coverage, assessing claim validity, and determining resolution including repair, replacement, or refund.

Tags

warranty, claims, customer-service, products, returns, support

Use Cases

  • •Warranty coverage verification
  • •Claim validity assessment
  • •Resolution determination
  • •Fraud detection

Proprietary Business Rules

Rule 1: Coverage Verification

Validation of warranty period and coverage terms.

Rule 2: Defect Classification

Categorization of reported issues by defect type.

Rule 3: Resolution Matrix

Determination of appropriate resolution based on defect and coverage.

Rule 4: Fraud Pattern Detection

Identification of suspicious claim patterns.

Input Parameters

  • •claim_id (string): Claim identifier
  • •product_info (dict): Product details
  • •purchase_info (dict): Purchase information
  • •defect_description (dict): Reported issue
  • •customer_history (dict): Customer claim history
  • •diagnostic_data (dict): Technical diagnostics if available

Output

  • •claim_status (string): Approved/Denied/Pending
  • •coverage_verification (dict): Coverage analysis
  • •resolution (dict): Recommended resolution
  • •cost_estimate (float): Estimated claim cost
  • •fraud_indicators (list): Any fraud flags

Implementation

The processing logic is implemented in warranty_processor.py and references data from CSV files:

  • •coverage_terms.csv - Reference data
  • •defect_categories.csv - Reference data
  • •resolution_matrix.csv - Reference data
  • •fraud_rules.csv - Reference data
  • •cost_tables.csv - Reference data
  • •sla_targets.csv - Reference data
  • •parameters.csv - Reference data.

Usage Example

python
from warranty_processor import process_warranty_claim

result = process_warranty_claim(
    claim_id="WC-2026-001",
    product_info={"sku": "PROD-001", "category": "electronics", "purchase_date": "2025-06-15"},
    purchase_info={"receipt": True, "channel": "retail", "price": 499.99},
    defect_description={"type": "malfunction", "symptom": "won't power on"},
    customer_history={"prior_claims": 0, "customer_since": "2020-01-01"},
    diagnostic_data={"error_code": "E01", "battery_cycles": 150}
)

print(f"Claim Status: {result['claim_status']}")

Test Execution

python
from warranty_processor import process_warranty_claim

result = process_warranty_claim(
    claim_id=input_data.get('claim_id'),
    product_info=input_data.get('product_info', {}),
    purchase_info=input_data.get('purchase_info', {}),
    defect_description=input_data.get('defect_description', {}),
    customer_history=input_data.get('customer_history', {}),
    diagnostic_data=input_data.get('diagnostic_data', {})
)