AgentSkillsCN

review-response-strategist

针对五星好评与一星差评，分别撰写品牌专属的回复文案，有效维护品牌形象。

SKILL.md
--- frontmatter
name: review-response-strategist
description: Generates on-brand responses to both 5-star and 1-star reviews to protect reputation.

Review Response Strategist

This skill turns reviews into a marketing channel by demonstrating excellent customer service.

Input Variables

  • •[REVIEW_TEXT]
  • •[STAR_RATING]
  • •[BRAND_VOICE]

The Protocol

  1. •The 5-Star Strategy: Reinforce the positive.
    • •Thank them by name.
    • •Reiterate the specific benefit they mentioned ("Glad you love the battery life!").
    • •Call to action (Share with a friend).
  2. •The 1-Star Strategy (Damage Control):
    • •Empathize: "I'm so sorry that happened."
    • •Own it: No excuses.
    • •Move it offline: "Please email me directly at [vip-email] so I can fix this."
  3. •The "Troll" Strategy: How to handle obviously fake or malicious reviews (report vs. respond).

Output Instructions

Render into templates/review-response-playbook.md.

Integration & Technical Specs

API Specification

  • •ID: review-response-strategist
  • •Path: skills/review-response-strategist/templates/review-response-playbook.md
  • •Context: Part of Social & Community

Data Flow

  • •Input: Derived from project context and upstream skills.
  • •Output: Generates review-response-playbook.md.

CLI Usage

bash
bun scripts/cli.ts activate review-response-strategist