Overview
This skill analyzes text content to help classify and prioritize tasks.
When to Use
- •Processing incoming emails or messages
- •Analyzing document content for categorization
- •Determining urgency level of requests
- •Identifying key topics in text
Analysis Types
- •Sentiment: Positive, neutral, negative
- •Urgency: Low, medium, high, critical
- •Category: Sales, support, finance, HR, general
- •Entities: People, organizations, dates, amounts
Output Format
Return analysis as structured data:
json
{
"sentiment": "neutral",
"urgency": "medium",
"category": "support",
"entities": ["client name", "product issue"],
"keywords": ["refund", "complaint", "urgent"],
"recommended_action": "create_support_ticket"
}
Classification Guidelines
- •Critical Urgency: Threats, security issues, legal matters
- •High Urgency: Financial transactions, deadline approaching
- •Medium Urgency: Customer inquiries, routine requests
- •Low Urgency: General information, non-time-sensitive
Integration
- •Pass results to task planner for appropriate action
- •Update dashboard with priority indicators
- •Route to appropriate team based on category
Accuracy Considerations
- •Flag ambiguous content for human review
- •Apply company policies to classification decisions
- •Consider context from previous communications