Feedback Coaching
Principles
- •Be specific, observable, and time-bounded.
- •Make the ask measurable.
- •Balance care + standards.
Workflow (SBI + request)
- •Situation: when/where.
- •Behavior: what was said/done (observable).
- •Impact: effect on outcome/people.
- •Request: what to do differently next time.
- •Support: what you will do to help; agree follow-up.
Templates
Improvement feedback
“In [situation], when you [behavior], it caused [impact]. Next time, please [request]. I can help by [support]. Can we check in on [date]?”
Positive feedback
“When you [behavior], it led to [impact]. Keep doing that, especially in [context].”
Output defaults
- •One ready-to-send message.
- •One conversation guide (opening line + 3 talking points + 2 questions + closing agreement).