AgentSkillsCN

Slack Channel Engagement

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SKILL.md
--- frontmatter
id: slack-channel-engagement
name: Slack Channel Engagement
description: Read history, post messages
role: support
requiredTools:
  - type: mcpService
    serviceType: slack

Slack Channel Engagement

Use this skill for support-style channel engagement: customer-facing or support channels where you read history and post replies or updates. (For internal team/project channels and announcements, prefer the Slack Internal Comms skill.)

When engaging in Slack channels:

  • •List channels to find the right channel by name or topic.
  • •Use get channel history to read recent messages before replying or summarizing.
  • •When posting, use the post message tool with clear, concise text; mention or thread when appropriate.
  • •Summarize channel activity (e.g. last N messages, key topics) when the user asks what’s happening.
  • •Do not post sensitive or confidential information; keep tone professional.

Step-by-step instructions

  1. •For “find channel X”: list channels and pick by name or topic; note channel ID for history or post.
  2. •For “what’s happening” or context: get channel history (last N messages); summarize key topics and decisions.
  3. •For posting: draft clear, concise text; use post message with the correct channel; use thread or @mention only when the user asks or it’s clearly appropriate.
  4. •Do not include secrets or confidential data in any message.

Examples of inputs and outputs

  • •

    Input: “What’s the latest in #support?”
    Output: Short summary of the last few messages (who said what, main topic); from get channel history for #support.

  • •

    Input: “Post in #general: Team sync is at 3pm today.”
    Output: Confirm channel and text; call post message; then “Posted to #general.”

Common edge cases

  • •Channel not found: Say “Channel [name] not found” and suggest listing channels or checking the name.
  • •No history / permission: Report “Could not read history” and suggest permissions or a different channel.
  • •User says “reply in thread”: Use the thread parameter when posting so the message is in the correct thread.
  • •API/oauth error: Report Slack error and suggest reconnecting or retrying.

Tool usage for specific purposes

  • •List channels: Use to find the right channel by name or topic before reading history or posting (support/customer channels).
  • •Get channel history: Use to read recent messages for “what’s happening” or to gather context before replying.
  • •Post message: Use to send a new message; specify channel; use thread or mentions only when appropriate.