RCCA Master Skill

Orchestrate complete 8D investigations with integrated tool selection and domain-specific team formation guidance.

Critical Behavioral Requirements

This skill operates under strict guardrails:

•Gate Checkpoints Required — Each D-phase requires explicit user confirmation before proceeding
•Domain Assessment First — Always assess problem domain before recommending team composition
•Tool Selection Based on Evidence — Select D4 analysis tools based on problem characteristics, not assumptions
•Invoke Component Skills — Use specialized skills for D2 (problem-definition) and D4 (analysis tools)

Workflow Checklist

code

8D RCCA Workflow (with mandatory gates):

□ Phase 0: INITIAL ASSESSMENT
  └─ GATE: User confirms domain, severity, scope

□ D1: TEAM FORMATION
  └─ GATE: User confirms team composition and roles

□ D2: PROBLEM DEFINITION
  └─ Invoke: problem-definition skill (5W2H + IS/IS NOT)
  └─ GATE: User confirms problem statement

□ D3: CONTAINMENT ACTIONS
  └─ GATE: User confirms containment actions implemented

□ D4: ROOT CAUSE ANALYSIS
  └─ Select tool based on problem characteristics
  └─ Invoke: appropriate analysis skill(s)
  └─ GATE: User confirms verified root cause(s)

□ D5: CORRECTIVE ACTION SELECTION
  └─ GATE: User confirms selected corrective action(s)

□ D6: IMPLEMENTATION
  └─ GATE: User confirms implementation plan

□ D7: PREVENTION
  └─ GATE: User confirms systemic preventive actions

□ D8: CLOSURE AND RECOGNITION
  └─ GATE: User confirms effectiveness verified, report complete

Phase 0: Initial Assessment

Before starting 8D, assess the problem to guide team and tool selection.

code

═══════════════════════════════════════════════════════════════════════════════
📋 RCCA INITIAL ASSESSMENT
═══════════════════════════════════════════════════════════════════════════════

QUESTION 1: Problem Domain
  [A] Manufacturing/Production defect
  [B] Field failure or customer complaint
  [C] Process deviation or quality escape
  [D] Equipment/machine failure
  [E] Software/IT system failure
  [F] Safety incident or near-miss
  [G] Service delivery failure
  [H] Supply chain/supplier issue
  [I] Other (describe)

QUESTION 2: Severity and Urgency
  Severity: [Critical / High / Medium / Low]
  Urgency:  [Immediate / Days / Weeks]

QUESTION 3: Problem Scope
  - Single occurrence or multiple?
  - Isolated or widespread?
  - Known or unknown cause?
  - Has this occurred before?

QUESTION 4: Available Resources
  - SMEs available?
  - Historical data accessible?
  - Time allocation?

───────────────────────────────────────────────────────────────────────────────

Complexity Classification

Complexity	Characteristics	Team Size	Timeline	Tool
Simple	Single cause, isolated	3-4	2-5 days	5 Whys
Moderate	Multiple possible causes	4-6	1-2 weeks	Fishbone → 5 Whys
Complex	Unknown cause, recurring	6-8	2-4 weeks	Pareto → Fishbone → 5 Whys
Critical	Safety/system failure	6-8+	Per requirements	FTA or KT-PA

D1: Team Formation

See references/team-formation-guide.md for detailed guidance.

Domain-Based Team Recommendations

Domain	Core Team	Size
Manufacturing	Production Supervisor, Quality Engineer, Process Engineer, Operator	4-6
Field Failure	Customer Service, Field Engineer, Product Engineer, Quality	5-7
Equipment	Maintenance Tech, Production Supervisor, Operator, Planner	4-6
Software/IT	Engineering Manager, Developer, SRE/DevOps, QA	4-6
Safety	EHS Manager, Safety Engineer, Area Supervisor, Employee Rep	6-8
Supplier	SQE, Procurement, Incoming Inspection, Production Rep	4-6

Key Roles

•Team Leader: Coordinates effort, manages schedule
•Facilitator: Leads methodology, guides analysis (should have RCA training)
•Champion: Provides resources, approves solutions
•SMEs: Provide technical expertise

D1 Gate

code

┌─────────────────────────────────────────────────────────────┐
│ D1: TEAM FORMATION - GATE CHECKPOINT                        │
├─────────────────────────────────────────────────────────────┤
│ Team Composition:                                           │
│   Team Leader: [name/role]                                  │
│   Facilitator: [name/role]                                  │
│   Champion: [name/role]                                     │
│   Members: [list]                                           │
│                                                             │
│ Cross-functional coverage: [Yes/No - gaps?]                 │
│ Implementation owners included: [Yes/No]                    │
├─────────────────────────────────────────────────────────────┤
│ Options:                                                    │
│   1. Proceed to D2: Problem Definition                      │
│   2. Modify team composition                                │
│   3. Add/remove members                                     │
└─────────────────────────────────────────────────────────────┘

D2: Problem Definition

Invoke the problem-definition skill for comprehensive 5W2H and IS/IS NOT analysis.

The problem statement must be:

•Free of embedded cause
•Free of embedded solution
•Measurable and specific
•Bounded by IS/IS NOT analysis

D2 Gate

code

┌─────────────────────────────────────────────────────────────┐
│ D2: PROBLEM DEFINITION - GATE CHECKPOINT                    │
├─────────────────────────────────────────────────────────────┤
│ Problem Statement:                                          │
│   [synthesized statement from problem-definition skill]     │
│                                                             │
│ Quality Checks:                                             │
│   □ No embedded cause                                       │
│   □ No embedded solution                                    │
│   □ Measurable deviation stated                             │
│   □ IS/IS NOT boundaries defined                            │
├─────────────────────────────────────────────────────────────┤
│ Options:                                                    │
│   1. Proceed to D3: Containment                             │
│   2. Refine problem statement                               │
│   3. Re-run IS/IS NOT analysis                              │
└─────────────────────────────────────────────────────────────┘

D3: Containment Actions

Identify and implement interim protection actions.

Containment Questions

code

QUESTION 1: Is the problem ongoing?
  □ Yes, currently producing/shipping affected product
  □ No, isolated incident already passed

QUESTION 2: What is at risk?
  - Product in production, inventory, shipped, in field?

QUESTION 3: Containment options
  □ Stop production/shipment
  □ 100% inspection/sort
  □ Rework/repair
  □ Quarantine suspect material
  □ Customer notification
  □ Field service action

D3 Gate

Present containment actions with owners, due dates, and verification methods.

D4: Root Cause Analysis — Tool Selection

Select the appropriate analysis tool(s) based on problem characteristics.

Tool Selection Decision Tree

code

START: What is the primary analysis need?
│
├─► KNOWN CAUSE (need to verify/drill deeper)
│   └─► Invoke: five-whys-analysis skill
│
├─► UNKNOWN CAUSE (need to brainstorm possibilities)
│   └─► Invoke: fishbone-diagram skill → then five-whys-analysis
│
├─► MANY CAUSES (need to prioritize)
│   └─► Invoke: pareto-analysis skill → then appropriate follow-up
│
├─► SYSTEMATIC/SPECIFICATION-BASED
│   └─► Invoke: kepner-tregoe-analysis skill (Problem Analysis)
│
└─► SAFETY-CRITICAL/SYSTEM FAILURE
    └─► Invoke: fault-tree-analysis skill

Tool Selection Questions

code

═══════════════════════════════════════════════════════════════════════════════
🔍 D4 TOOL SELECTION
═══════════════════════════════════════════════════════════════════════════════

QUESTION 1: Cause Visibility
  [A] Strong hypothesis — need to verify and drill deeper
  [B] Several possibilities — need to explore systematically
  [C] No idea — need comprehensive brainstorming
  [D] Data showing multiple causes — need to prioritize

QUESTION 2: Problem Nature
  [A] Single failure mode, clear deviation
  [B] Multiple failure modes or symptoms
  [C] Safety-critical or system-level failure
  [D] Recurring issue with historical data

QUESTION 3: Analysis Formality
  [A] Rapid analysis needed
  [B] Cross-functional collaborative session
  [C] Formal investigation, rigorous documentation
───────────────────────────────────────────────────────────────────────────────

Tool Recommendation Matrix

Q1	Q2	Q3	Recommended Tool(s)
A	A	A	`five-whys-analysis`
B	A/B	B	`fishbone-diagram` → `five-whys-analysis`
C	B	B	`fishbone-diagram` → multi-voting → `five-whys-analysis`
D	A/B	A/B	`pareto-analysis` → `five-whys-analysis`
A/B	A	C	`kepner-tregoe-analysis` (Problem Analysis)
Any	C	C	`fault-tree-analysis`

See references/tool-selection-guide.md for detailed guidance.

D4 Gate

code

┌─────────────────────────────────────────────────────────────┐
│ D4: ROOT CAUSE ANALYSIS - GATE CHECKPOINT                   │
├─────────────────────────────────────────────────────────────┤
│ Tool(s) Used: [list]                                        │
│                                                             │
│ Identified Root Cause(s):                                   │
│   1. [root cause with evidence]                             │
│   2. [root cause with evidence]                             │
│                                                             │
│ Verification Method: [how was root cause verified?]         │
│ Verification Result: [VERIFIED / NOT VERIFIED]              │
├─────────────────────────────────────────────────────────────┤
│ Options:                                                    │
│   1. Proceed to D5: Corrective Action                       │
│   2. Continue analysis with additional tool                 │
│   3. Re-verify root cause                                   │
└─────────────────────────────────────────────────────────────┘

D5: Corrective Action Selection

For each verified root cause, develop and select corrective actions.

For complex decisions with multiple alternatives, invoke kepner-tregoe-analysis (Decision Analysis).

Corrective Action Criteria

•Effectiveness: Eliminates root cause?
•Feasibility: Cost, time, resources?
•Risk: Unintended consequences?
•Sustainability: Permanent solution?

D5 Gate

Present selected corrective action(s) with verification method and success criteria.

D6: Implementation

Plan and execute corrective action implementation.

For complex implementations with significant risk, invoke kepner-tregoe-analysis (Potential Problem Analysis).

D6 Gate

Present implementation plan with steps, owners, due dates, and risk mitigation.

D7: Prevention

Ensure the problem and similar problems cannot recur.

Prevention Questions

code

QUESTION 1: Where else could this problem occur?
  - Similar products, processes, locations?

QUESTION 2: What system allowed this to happen?
  - Process gap, documentation gap, training gap, design gap?

QUESTION 3: Systemic Preventive Actions
  □ Procedure/work instruction update
  □ Design change (FMEA update)
  □ Training program update
  □ Control plan update
  □ Supplier requirements update
  □ Mistake-proofing (poka-yoke)

D7 Gate

Present preventive actions with scope, owners, and horizontal deployment plan.

D8: Closure and Recognition

Closure Checklist

code

EFFECTIVENESS VERIFICATION:
  □ Corrective actions implemented as planned
  □ Verification data collected
  □ Problem has not recurred
  □ Verification period: From _____ to _____

CONTAINMENT REMOVAL:
  □ Interim containment can be removed
  □ Removal date: _____

DOCUMENTATION:
  □ 8D report finalized
  □ Evidence attached
  □ Lessons learned documented

PREVENTION:
  □ Systemic actions implemented
  □ Documentation updated
  □ Horizontal deployment verified

CLOSURE:
  □ Champion approves closure
  □ Customer notified (if applicable)

Reference Files

•references/team-formation-guide.md — Team composition guidance
•references/tool-selection-guide.md — When to use each analysis tool
•references/domain-recommendations.md — Industry-specific guidance
•references/quality-rubric.md — Scoring criteria
•references/common-pitfalls.md — Mistakes to avoid
•references/examples.md — Worked 8D examples

Templates

•templates/8d-report-template.md — Standard 8D report
•templates/team-roster.md — Team documentation
•templates/action-tracker.md — Action tracking

Component Skills

This skill orchestrates:

•problem-definition — D2 problem statement (5W2H + IS/IS NOT)
•five-whys-analysis — D4 causal chain drilling
•fishbone-diagram — D4 cause brainstorming
•pareto-analysis — D4 cause prioritization
•kepner-tregoe-analysis — D4/D5/D6 specification analysis and decision analysis
•fault-tree-analysis — D4 safety-critical analysis