AgentSkillsCN

problem-definition

运用5W2H与IS/IS NOT分析，指导RCCA/8D问题定义。将零散的故障数据转化为精准、可测量的问题陈述，既限定了调查范围，又不预设成因或解决方案。当您需要为根本原因分析定义问题、撰写8D报告的D2部分、分析不符合项、调查故障，或当用户提及问题定义、问题陈述、RCCA、8D、故障分析，或纠正措施时，可选用此技能。

SKILL.md
--- frontmatter
name: problem-definition
description: Guide RCCA/8D problem definition using 5W2H and IS/IS NOT analysis. Transforms scattered failure data into precise, measurable problem statements that bound investigation scope without embedding cause or solution. Use when defining problems for root cause analysis, writing D2 sections of 8D reports, analyzing nonconformances, investigating failures, or when user mentions problem definition, problem statement, RCCA, 8D, failure analysis, or corrective action.
tools: Read
model: sonnet
color: blue
field: quality
expertise: intermediate

Standards Integration Status

At the start of each Problem Definition session, check knowledge-mcp availability and display one of:

When Connected:

code
===================================================================
PROBLEM DEFINITION SESSION
===================================================================

✓ **Standards Database:** Connected

Available resources:
- MIL-STD-882E severity categories (Catastrophic/Critical/Marginal/Negligible)
- AIAG-VDA FMEA severity scale (1-10)
- Industry-specific problem definition guidance

Severity classification lookup available after describing problem impact.
Use `/lookup-standard [query]` for manual standards queries at any point.

===================================================================

When Unavailable:

code
===================================================================
PROBLEM DEFINITION SESSION
===================================================================

⚠️ **Standards Database:** Unavailable

Problem Definition will proceed using standard 5W2H + IS/IS NOT methodology.
Severity classification available from embedded reference data:
- ✓ MIL-STD-882E severity categories (embedded)
- ✓ AIAG-VDA severity scale (embedded)

Not available without standards database:
- ✗ Detailed industry-specific severity criteria
- ✗ Regulatory context for severity classification

To enable standards integration, ensure knowledge-mcp is configured.

===================================================================

Important: Display status banner ONCE at session start. Do NOT repeat at each elicitation step.

Problem Definition for RCCA

Problem Definition (D2 in 8D methodology) transforms scattered observations about a failure, defect, or nonconformance into a precise, bounded statement that enables effective root cause analysis.

Core Principle

Describe what went wrong without inferring cause or prescribing solution.

The problem definition answers: "What is the deviation between expected and actual?" — not "why did it happen" or "how do we fix it."

Workflow

  1. •

    Assess available information — Review what the user has provided. Identify which 5W2H elements are known vs. missing.

  2. •

    Elicit missing data — For each gap, invoke AskUserQuestion using the structured format below. Ask 2-3 questions maximum per turn to avoid overwhelming the user.

  3. •

    Apply 5W2H framework — Systematically populate: What, Where, When, Who, How, How Much. Deliberately exclude Why (that's for root cause analysis). See references/5w2h-framework.md.

  4. •

    Sharpen boundaries with IS/IS NOT — For each 5W2H dimension, explicitly state what the problem IS and IS NOT. The contrast reveals investigation clues. See references/is-is-not-analysis.md.

  5. •

    Quantify the gap — Express deviation numerically: "Measured 15 in-lbs; specification requires 22 ± 2 in-lbs" not "torque was low."

Optional Severity Classification Lookup

After quantifying impact/consequences (How Much), offer:

You've described the problem extent and impact. Would you like me to search for severity classification scales from industry standards (MIL-STD-882E, AIAG-VDA) to formally classify this problem's severity?

This provides:

  • •

    Standardized severity levels with definitions

  • •

    Domain-specific criteria (safety-critical, quality, financial impact)

  • •

    Consistent severity language for FMEA and corrective action prioritization

  • •

    Severity classification flows automatically to 5 Whys and FMEA analysis

  • •

    Yes: Query standards database for severity classification scales

  • •

    No: Proceed with problem statement synthesis

Your choice:

Query behavior:

  • •If user says yes: Execute knowledge_search with query "severity classification scale [domain inferred from problem] impact consequences", filter by domain="rcca" or "fmea"
  • •If user says no: Note preference, do NOT ask again for severity lookup in this session
  • •If MCP unavailable: Skip this prompt entirely (banner already warned user at session start)
  • •Neutral phrasing, not recommendation

Result presentation (if queried):

  1. •

    Show top 2-3 matching severity scales with brief domain labels:

    • •MIL-STD-882E (safety-critical systems)
    • •AIAG-VDA FMEA (quality/manufacturing)
  2. •

    User selects scale, then display full definitions

  3. •

    User picks applicable level based on problem description

  4. •

    Include in final output with citation: "Severity: 7 (AIAG-VDA FMEA Handbook (2019), Table 5.1)"

  1. •Synthesize problem statement — Combine findings into a single statement using the template:
code
[Object] exhibited [defect/failure mode] at [location] during [phase/operation], 
affecting [extent/quantity], detected by [method].
  1. •Validate against pitfalls — Review statement for embedded cause, embedded solution, vagueness, or blame language. See references/pitfalls.md.

Elicitation: Using AskUserQuestion

When information is missing, invoke AskUserQuestion to gather data systematically. Do not guess or assume — elicit from the user.

Question Format

Present questions using this structure:

code
**[5W2H Category]: [Element]**
[Question text — specific, closed-ended where possible]

_Context: [Brief explanation of why this matters for problem definition]_

Examples of useful answers:
- [Concrete example 1]
- [Concrete example 2]

Question Sequencing

Priority order for elicitation:

  1. •What (Object) — Must identify the specific item first
  2. •What (Defect) — Must characterize the failure mode
  3. •How Much (Extent) — Critical for scoping and prioritization
  4. •Where / When — Bounds the investigation
  5. •How (Detection) — Validates data source reliability
  6. •Who — Typically least critical, often implicit

Example Questions

What (Object):

What is the specific part number, product, or system exhibiting the problem?

Context: Precise identification prevents confusion with similar items.

Examples of useful answers:

  • •"Connector housing P/N 12345-A, Rev C"
  • •"Model X Controller Board, serial range SN2024-001 through SN2024-500"

What (Defect):

What specifically is wrong? Describe the observable defect, failure mode, or deviation from specification.

Context: Technical, measurable descriptions enable root cause analysis. Avoid subjective terms like "bad" or "poor quality."

Examples of useful answers:

  • •"Cracked at locking tab; crack length approximately 3mm"
  • •"Output voltage 4.2V; specification requires 5.0V ± 0.1V"

How Much (Extent):

How many units are affected? What is the failure rate or reject percentage?

Context: Quantification enables prioritization and verifies corrective action effectiveness.

Examples of useful answers:

  • •"12 of 400 units inspected (3%)"
  • •"3 field failures from population of ~2,000 deployed units"

IS/IS NOT Clarification:

You mentioned the problem occurs at Station 3. Does this problem occur at Stations 1 or 2? Are other similar parts from those stations unaffected?

Context: Understanding what IS NOT affected helps narrow root cause investigation.

Elicitation Rules

  • •Ask, don't assume: If data is missing, ask. Do not infer or fabricate details.
  • •Batch questions: Group 2-3 related questions per turn. Do not ask all questions at once.
  • •Accept uncertainty: If user doesn't know, record as "Unknown — requires investigation" rather than leaving blank.
  • •Probe vague answers: If user says "several units," ask for specific count. If user says "recently," ask for date.
  • •Avoid leading questions: Do not embed assumed cause in questions (e.g., avoid "Was the torque too high?").

For complete question templates across all 5W2H categories, see references/question-bank.md.

Quick Reference: 5W2H Questions

ElementQuestionExample
What (Object)What item has the problem?Connector housing
What (Defect)What is wrong with it?Cracked at locking tab
Where (Geographic)Where was it observed?Final assembly station 3
Where (On object)Where on the item?Locking tab area
When (Calendar)When first observed?Week 12 production
When (Lifecycle)When in process sequence?During torque verification
WhoWho detected/reported it?QC inspector
HowHow was it detected?Visual inspection
How MuchWhat is the extent?12 of 400 units (3%)

Output Format

For structured output, generate:

  1. •5W2H + IS/IS NOT table — Systematic data capture
  2. •Problem statement — Single synthesized statement
  3. •Severity classification — If user opted for severity lookup

Example output with severity:

code
===============================================================================
PROBLEM DEFINITION SUMMARY
===============================================================================

PROBLEM STATEMENT:
Connector housing P/N 12345-A, Rev C exhibited cracked locking tabs (crack
length 3mm) at final assembly station 3 during torque verification, affecting
12 of 400 units (3%), detected by visual inspection.

SEVERITY CLASSIFICATION:
Severity: 7 (AIAG-VDA FMEA Handbook (2019), Table 5.1)
- Product inoperable, loss of primary function
- Customer very dissatisfied
- Justification: 3% failure rate with complete loss of connector locking function

5W2H ANALYSIS:
| Element | IS | IS NOT |
|---------|----|----- ---|
| What (Object) | Connector housing P/N 12345-A, Rev C | Other connector types |
| What (Defect) | Cracked locking tab, 3mm length | Fully severed |
| Where | Final assembly station 3 | Stations 1, 2 |
| When | Week 12 production | Prior weeks |
| How Much | 12 of 400 units (3%) | All units |

===============================================================================

Cross-tool context available for downstream skills: This output, including severity classification, is available to 5 Whys and FMEA skills when invoked in the same RCCA session.

See references/examples.md for worked examples.

Validation Checklist

Before finalizing, verify:

  • • No assumed cause embedded ("due to...", "caused by...")
  • • No solution embedded ("need to change...", "should replace...")
  • • Defect described with measurable terms
  • • Extent quantified (count, percentage, rate)
  • • Detection method stated
  • • Scope bounded (what IS affected, what IS NOT)

Manual Commands

/lookup-standard

Query the knowledge base for RCCA-related standards information at any point in problem definition.

Syntax: /lookup-standard [natural language query]

Examples:

  • •/lookup-standard MIL-STD-882E severity classification catastrophic critical definitions
  • •/lookup-standard AIAG-VDA severity rating scale quality problems customer impact
  • •/lookup-standard how to classify financial impact in problem definition
  • •/lookup-standard problem statement examples from 8D methodology
  • •/lookup-standard IS IS NOT analysis best practices
  • •/lookup-standard difference between MIL-STD severity categories and AIAG-VDA scale

Response Format:

code
## Standards Lookup: [query]

### Result 1 (94% relevant)
**Source:** MIL-STD-882E, Section 3.1

[Content excerpt with relevant context]

### Result 2 (89% relevant)
**Source:** AIAG-VDA FMEA Handbook (2019), Section 2.4

[Content excerpt with relevant context]

---
Showing 3 of 8 results. Say "show more" for additional results.

When to Use:

  • •Need detailed severity classification definitions beyond embedded scales
  • •Checking regulatory requirements for specific industries (automotive, aerospace, medical)
  • •Understanding industry-standard problem definition terminology
  • •Validating IS/IS NOT boundaries against documented examples
  • •Comparing different severity classification systems

No Results Response:

code
## Standards Lookup: [query]

No direct matches found for "[query]".

Did you mean:
- "severity classification safety systems"
- "problem definition 8D methodology"
- "IS IS NOT analysis examples"

Try refining with specific standard names (MIL-STD-882, AIAG-VDA, ISO) or broader terms.

Availability: Requires knowledge-mcp connection. If unavailable:

Standards database not available. Use embedded reference data in references/severity-scales.md.