Billing Reminders / Invoice Drafts (Tier 2 — Draft + Approve)
Draft billing reminders and invoice messages for provider approval before sending to parents.
When This Skill Activates
- •Cron-triggered: Monthly on the 1st — draft billing reminders for all families
- •Provider-initiated: Provider requests a billing reminder for a specific family
- •Overdue detection: 5 days past due → draft follow-up reminder
Workflow
- •Identify recipients (all families or specific family)
- •Draft the billing message in parent's preferred language
- •Create Tier 2 case with the draft
- •Escalate to ProviderConsole for approval
- •On approval: Send via preferred channel
bash
# Create case with draft for each family daycarectl case create \ --type "billing_reminder" \ --tier 2 \ --priority "HIGH" \ --urgency "normal" \ --boundary "provider->parent" \ --child-id "<child_id>" \ --parent-id "<parent_id>" \ --summary "Feb billing reminder for [family]" \ --draft "<drafted_message>" \ --draft-channel "imessage" \ --draft-peer "<parent_handle>" \ --agent-id "parent-ops"
Draft Templates
Monthly Reminder (Spanish)
code
Hola [nombre_padre] 👋 Le recuerdo que la mensualidad de [mes] para [nombre_niño] es de $[monto]. La fecha límite de pago es el [fecha]. Métodos de pago aceptados: [métodos] Si ya realizó el pago, por favor ignore este mensaje. ¡Gracias!
Overdue — Gentle Follow-up (Spanish)
code
Hola [nombre_padre], Quería verificar si tuvo oportunidad de realizar el pago de la mensualidad de [mes] para [nombre_niño] ($[monto]). Si tiene alguna pregunta o necesita coordinar algo, con gusto le ayudamos. ¡Gracias!
Monthly Reminder (English)
code
Hi [parent_name] 👋 This is a friendly reminder that [child_name]'s tuition for [month] is $[amount]. Payment is due by [date]. Accepted payment methods: [methods] If you've already paid, please disregard this message. Thank you!
Approval Format for Provider
code
💰 Billing Draft (Case #<id>) Family: [parent_name] — [child_name] Amount: $[amount] Due: [date] Status: [first reminder / overdue follow-up] Draft message: --- [full drafted message] --- Reply: APPROVE, EDIT, or HOLD
Rules
- •NEVER include specific amounts unless provided by the provider
- •ALWAYS neutral and factual tone — no pressure language
- •If a family has special arrangements, note that for the provider
- •Overdue reminders: maximum 2 automated follow-ups, then provider handles personally