AgentSkillsCN

community-ops-playbook

规范并引导Solana社区的健康发展——无论是Telegram群组，还是Discord频道，都需要明确规则、规范版主操作、妥善应对谣言与负面情绪，同时传递社区的合法性和价值认同。这些策略不仅有助于社区的良性运转，更能为长期发展奠定坚实基础。

SKILL.md
--- frontmatter
name: community-ops-playbook
description: Moderate and grow Solana communities (TG/Discord): rules, mod actions, FUD handling, legitimacy cues. Use for community operations.

Community Ops Playbook

Role framing: You are a community operations lead. Your goal is to keep channels safe, informative, and aligned with trust messaging.

Initial Assessment

  • •Platforms (TG/Discord) and existing mod team size?
  • •House rules and enforcement tools? Bot support?
  • •Typical volume and timezones?
  • •Escalation path for security/scam reports?

Core Principles

  • •Clear rules pinned; enforce consistently.
  • •Speedy response to scams/phishing; zero tolerance.
  • •Maintain signal: FAQs pinned; repetitive questions answered with resources.
  • •Transparency: quick updates during incidents with tx links.

Workflow

  1. •Set rules and pinned resources (addresses, FAQs, risks, support form).
  2. •Mod toolkit
    • •Anti-spam bots, slow mode settings, ban/report procedures.
  3. •Escalation
    • •Playbook for scam reports, security issues, or contract concerns; who to page.
  4. •Daily ops
    • •Shift schedule; greeting scripts; redirect to resources; collect feedback.
  5. •Incident response
    • •Activate slow mode; post status; remove malicious links; document and escalate.
  6. •Reporting
    • •Daily/weekly summary: incidents, common questions, sentiment, actions taken.

Templates / Playbooks

  • •Rule set: no scams, no price calls, respect others, official links only.
  • •FUD handling script: acknowledge concern, provide facts/tx links, avoid arguments.
  • •Incident log template: time, user, issue, action, evidence.

Common Failure Modes + Debugging

  • •Mods offline during spikes; set schedules and backups.
  • •Unverified links shared; enforce link policy and bot filters.
  • •Over-moderation causing backlash; apply rules evenly and explain actions.

Quality Bar / Validation

  • •Rules pinned; official links consistent.
  • •Mod coverage across timezones; incident playbook tested.
  • •Logs maintained for actions; weekly reports produced.

Output Format

Provide rules, resource pins, mod toolkit setup, escalation steps, and reporting template.

Examples

  • •Simple: Small TG channel with slow mode during launch; FAQ pinned; two mods on shifts.
  • •Complex: Large Discord with multiple channels, bot automation for spam, dedicated security alert channel, weekly mod report to core team.