Zendesk
Actions available through AgenCo secure gateway. All credentials are stored in the cloud vault — never exposed locally.
Actions
| Action | Description |
|---|---|
| list_tickets | Retrieves support tickets with status filters |
| get_ticket | Fetches ticket details including comments and history |
| create_ticket | Opens new support tickets with requester info |
| update_ticket | Modifies ticket status, priority, or assignee |
| search_tickets | Searches tickets by keywords or criteria |
| list_users | Retrieves agents and end users |
| create_user | Creates new user accounts in Zendesk |
| list_organizations | Gets organization records for grouping users |
| list_groups | Retrieves agent groups for ticket routing |
How to Use
Always search first to discover exact tool names and their input schemas, then call the tool.
Step 1: Search for the tool
bash
agenco search-tools '{"queries":["zendesk list tickets"]}'
The response includes toolName (exact name) and inputSchema (required/optional parameters).
Step 2: Call the tool
Use the exact toolName and match the inputSchema from the search results:
bash
agenco call-tool '{"toolName":"<toolName from search>","input":{...}}'
Example
bash
# Find the right tool
agenco search-tools '{"queries":["zendesk list tickets"]}'
# Call it (use the exact toolName and schema from the search result)
agenco call-tool '{"toolName":"zendesk_list_tickets","input":{...}}'
If Zendesk is not connected, run
agenco list-connected-integrationsto check, then connect it via the Shield UI.