ServiceNow
Actions available through AgenCo secure gateway. All credentials are stored in the cloud vault — never exposed locally.
Actions
| Action | Description |
|---|---|
| list_incidents | Retrieves IT incidents with status information |
| get_incident | Fetches incident details and notes |
| create_incident | Opens new IT incidents |
| update_incident | Modifies incident status or assignment |
| list_change_requests | Gets change request records |
| create_change_request | Opens new change requests |
| list_users | Retrieves user accounts |
| get_current_user | Gets authenticated user info |
| list_catalog_items | Retrieves service catalog items |
How to Use
Always search first to discover exact tool names and their input schemas, then call the tool.
Step 1: Search for the tool
bash
agenco search-tools '{"queries":["servicenow list incidents"]}'
The response includes toolName (exact name) and inputSchema (required/optional parameters).
Step 2: Call the tool
Use the exact toolName and match the inputSchema from the search results:
bash
agenco call-tool '{"toolName":"<toolName from search>","input":{...}}'
Example
bash
# Find the right tool
agenco search-tools '{"queries":["servicenow list incidents"]}'
# Call it (use the exact toolName and schema from the search result)
agenco call-tool '{"toolName":"servicenow_list_incidents","input":{...}}'
If ServiceNow is not connected, run
agenco list-connected-integrationsto check, then connect it via the Shield UI.